Customization at Scale With Just Her Rideshare: A Case Study

Just Her Rideshare is a specialty rideshare and CMC (community mobility company) created by women for women. Its core offering is based on prioritizing women's safety, comfort, and empowerment. 

Needing to ensure their drivers meet their strict criteria, Just Her Rideshare faced significant challenges customizing its driver onboarding process, leading to bottlenecks and delays in recruiting new drivers and difficulties in meeting demand. Leveraging Autofleet's extensive customization capabilities to transform its driver onboarding process digital, resulting in a more efficient, scalable, and compliant system.

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The Challenge: Complex and unique requirements

Just Her Rideshare operates with a unique focus on female safety, necessitating a rigorous and multi-faceted driver onboarding process. This process includes background checks, vehicle inspections, and identity verification, all of which require a unique solution that is customized to the fleet's needs. 

The solution had to not only save the data in the unique fields used by Just Her RIdeshare, but also incorporate it into automated dispatching calculations and workflow automations.  Workflow automations that included the progress of driver applications, a difficult-to-track task that created bottlenecks requiring significant administrative oversight. 

Additionally, Just Her Rideshare had to make sure all regulatory and internal compliance standards were met across different regions. And the system had to scale and grow with the company.

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The Solution: Autofleet's customizable Fleet Management Optimization Platform

Autofleet’s unique ability to provide a fully customizable solution that matches Just Her Rideshare’s specific requirements stems from the architecture of Autofleet’s Fleet Manager Optimization Platform. Customization that is baked into the system, avoiding a patchwork of workarounds that is sometimes the case on other platforms. 

This is coupled with Autofleet’s team's proven track record in implementing and onboarding complex fleets and use cases in a short time. 

Working closely with Autofleet's business operations team to tailor the solution, key customizations were made, including:

• A digitization of the driver application process, including document submissions and initial verification, with flags for manual review of specific discrepancies
• Streamlined workflows using automations to take the place of labor-intensive manual processes during background checks.
• Implement digital vehicle inspection to ensure compliance and governance

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The Results: Smooth operations and excellence in service 

Taking a forward-looking approach and understanding the power of technology to optimize fleet operations allowed Just Her Rideshare management to create a much more efficient onboarding process, reduce overheads, and optimize their operations. 

Utilizing a platform like Autofleet also ensures a state-of-the-art dispatching and routing that is linked to these custom requirements. And it provides the safe and comfortable service that Just Her Rideshare passengers expect. Reflected in the consistent average driver rating, remaining a perfect 5.0!

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Conclusion: Setting up Just Her Rideshare for growth 

The success of Just Her Rideshare in transforming its driver onboarding process with Autofleet's customizable platform serves as a testament to the power of tailored technology solutions in addressing specific operational challenges within the ride-sharing industry.

For Just Her Rideshare, it has set the company up for expansion into new markets and territories, confident that its operations will run without a hitch.

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